FAQ: How to Resend Unpaid Invoices

Question:  How do I send a copy of the invoice to a patron who has not paid?

Answer:  There are two methods:

1/  Sending an Invoice to a SINGLE Patron:  From the Auction Dashboard >> Left-side menu: INVOICES >> Select the patron and press the DETAILS button >> Click on the patron name to review their profile >> Click on the button labelled "SEND INVOICE TO PATRON" and confirm.  This will send the "Invoice Ready" message, as configured in the Message Templates settings.

2/  Send a Payment Reminder to all UNPAID Patrons:  From the Auction Dashboard >> Left-side menu: BROADCASTS >> Select the PAYMENT READY message >> Select "Unpaid Patrons" and submit the broadcast to be released.  This will send the "Payment Reminder" message, as configured in the Message Templates settings.

Note:  It is highly recommended that you review the message template being used, so that you know it is worded appropriately for the circumstances.