Instructions: How to place a Proxy Bid on behalf of a Patron
Overview: Should a patron not have a phone, or not able to register or bid from their phone, an auction administrator can place bids on their behalf. The best option is to place proxy bids (also known as a max bid or an auto bid.)
Notes: Only an administrator who is logged into the MobilBid admin page can do this. The auction must be in running mode - this does not work in preview or postview mode. This also assumes you have proxy bidding enabled for your auction.
Instructions (see screenshots):
- Ask the patron what is the maximum amount they are prepared to pay, for the item they wish to bid on.
- Get the contact information for the patron (generally name and an email address.)
- Get the credit card information, in case they are the winning bidder.
- From the auction dashboard >> left-side menu >> Patrons
- Locate the patron in question, or more likely add them as a new patron.
- Bring up their patron profile on the screen >> use the VIEW CURRENT ORDER button (within ACTIONS section), which will present you with a list the patrons winning items (or nothing, if they are not a winning bidder.)
- Press the ADD TO ORDER button to see a list of all auction items.
- Select the desired item by pressing the PLACE BID button and enter the item detail screen (looks similar to the patron bidding screen seen on patron phones.)
- Press the SET AUTO-BID button, enter the desired amount and confirm.
Screenshot #1: Select the patron, bring up their profile:
Screenshot #2: Press the ADD TO ORDER button:
Screenshot #3: Select the Item by pressing PLACE BID:
Screenshot #4: Place the Auto-Bid amount: